buy any phone numbers from 80+ countries or phone plans from 30+ countries to make/receive calls or send/receive sms via our apps.
Yes. Most numbers we have support it. You can make and receive calls with our numbers and you even can setup Caller ID if you have multiple phone numbers in your account. Many numbers are charged by one flat monthly fee. So no additional charge per minute when you have incoming call. Some numbers are charged per minute, especial those numbers to support both voice and SMS. So you will be charged per minute when you have incoming call. Some numbers are SMS only and no voice features on it. You can go number detail to know all the information about one number.
Yes. However only some phone numbers in some countries support SMS. When you go to number detail screen, you will see whether one number support voice or sms. If "SMS Support" is Yes, it means number supports both SMS sending & receiving with regular phone number, but SMS verifications from Google, Facebook or Bank are not supported. If "SMS Support" is Beta, it means numbers only support SMS receiving and you can't send SMS with number. SMS are all charged by per message. The rate varies based on country and vendor.
For all outgoing sms messages, in order to comply with applicable laws, communications industry guidelines or standards and prevent spam or fraud sms message. Some vendors start to enforce new sms message policy. SMS messages are sent must be with the consent of the SMS message recipient. If an individual sends a SMS message to you first, you are free to respond in an exchange with that individual. Otherwise, you have to provide proof for the consent of the SMS message recipient. The new policy only applies to outgoing SMS messages. Receiving SMS message has no such restriction. Contact us if you have any further questions. Thanks.
For your information, our phone number works well to send and receive calls or SMS from regular phone number. However, voice/SMS verification can not be guaranteed for all third-party sites like Google/Facebook/Whatsapp/Twitter etc, there are too many this kind of sites/apps, because they use their own ways to determine one phone number is valid phone number or not and decide to send or not. It's totally out of our control.
Please make sure you input the correct phone number when you use it on third-party apps or websites. For example, for US phone number, +12134881000, input 1 as US country code and 10 digits phone number (213) 488-1000 as local phone number. You can also try to use voice callback if SMS verification is not working. Many sites/apps support voice callback. That's all we can do for you. Thank you for your understanding.
You'll be charged one time only setup fee and first month fee immediately from the time a phone number has been purchased. Afterwards, you'll be charged a monthly recurring charge on a monthly basis. You can see all price information before you purchase a phone number. (Please note all prices listing in our app are US dollars, App Store or Google Play Store will convert our price to your local currency when you purchase credit from our app) Phone number will be renewed automatically month by month as long as your have enough balance in your account. If renewal date comes, your balance is not enough. Your phone number will be removed automatically. Our system will send you notification in advance. You also can cancel your number anytime after 7 days of your purchase. Thanks.
Please try to go purchase the same amount again. If you purchase before and didn't have credit and your credit should be restored to your account without being charged again. Every transaction has one unique transaction ID. Please just keep using the same Apple ID and same device to do purchase again. Thanks
To receive incoming calls or text messages on your device instantly, go to "Settings->My Number(s)" and choose your phone number and enable "Receive calls/sms" and "Ringtone/alert" and save it on top right corner. Then you will receive on your device right away once there's incoming call or sms. Please also make sure notification is enabled on "Settings"->"Notifications" (the middle link of bottom screen of Settings). Thanks.
Our virtual mobile phone number works well with regular mobile number worldwide. However, Services like Facebook, Whatsapp or Bank, which use short codes (e.g. 55555) to send SMS for SMS verification will NOT be able to send messages to our phone numbers because they only accept real mobile number with active SIM card, not virtual mobile number.
Yes. You can remove your account directly from our iOS/Android App. Just open our app, go to "Settings"->"Advanced", tap the last line "Delete My Account". Your account will be closed after you confirm it. You cannot login it anymore. Your all account information like email/password/profile/messages will be removed from our system after 15 days. The data cannot be recoved after it has been removed. Please use it with causion.
If you have any questions about using our app, please open our app, then go to "Settings"->"Contact Us" to leave message to us or write email to support@talktt.com . We will get back to you as soon as possible. Thanks.